- Research:
- Airport Incident Command
Our observations of various Incident Command Centers located
in major U.S. airports indicated that the design of these centers may thwart
attempts to respond to critical events in an efficient and safe manner.
- Characteristics of Incident Command Tasks
- Involve complex
and distributed systems of technology and people operating
in a high tempo environment - Are unexpected, and thus are ad hoc
- Are performed by ad hoc teams who likely have little experience working together
- Purpose of our observations
- To understand
the complex tasks involved in airport incident command operations
- To identify potential areas for system improvement through user-centered design
- Examples of Airport Incidents
- Security Breaches
- Severe Weather
- Terrorist Threats
- Plane Crashes
Click here for relevant publications
